Fall 2006

PRODUCT UPDATES

GoldMine:GoldMine Corporate Edition V7.0.3

FrontRange now has a compatibility update available to provide support for Windows Update KB920958 released in August 2006, that is incompatible with iGoldMine for Windows on Windows 2000 SP 4. Windows Server 2003 is unaffected. This incompatibility only affects the iGoldMine Server and does not impact the Client machines.

This compatibility update applies to iGoldMine versions 7.0 and 6.6.

To access the update, go to http://support.frontrange.com, log into the Maintenance Support Section and Drivers and Downloads will be a menu option on the left. Select the appropriate product to view the Compatibility Update for KB920958, available for download.

For more information on GoldMine, please contact us at info@harvestsolutions.net.

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Microsoft Dynamics CRM Microsoft CRM

A patch rated critical by Microsoft (MS06-042 update) has caused a couple of issues. The first problem happens when accessing popup menus in the Microsoft CRM application using IE 6.0. You receive an error message complaining of a permissions error. The Second problem is exhibited by the IE window closing unexpectedly with a note about why it is closing. In both cases the following article at Microsoft (http://support.microsoft.com/kb/923996/) will provide a resolution to the problem. There are also several blogs out there addressing the same issue.

Need our help with Microsoft Dynamics CRM? Please contact us at info@harvestsolutions.net.

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Salesforce: No Time for Salesforce Administration? Let Harvest Solutions Help! Salesforce.com

You've selected Salesforce as your Customer Relationship Management (CRM) system. The application has been configured, the users have been trained, the system rolled out and your team is actually using the system.

Now it is likely that users will begin providing feedback on how the system can be modified to better aid them in their jobs. Changes to the system need to be made, but an internal resource has not taken ownership of the system administration. Perhaps someone has taken ownership but the demands on their time prevent them from being able to respond in the necessary time frame.

Does this sound familiar? If so, our Salesforce Administration Services plan will make perfect sense to you. With over 250 CRM implementations, we are uniquely suited to provide administrative services for your Salesforce application. Your local Harvest Solutions office will provide you with the central management for the administration of your Salesforce system so you know you won't have to re-explain your needs each time to you require assistance. In those instances where we have aided in the implementation, you can enjoy the benefit of continuity in the relationships developed between our organizations and the knowledge of your business accumulated by our team.

Don't get bogged down in the details of Salesforce Administration. Let Harvest Solutions take care of it for you and allow you to focus on your primary job responsibilities.

Interested in learning more about our Salesforce Administration Services? In New England, please contact Bob Stables at (781) 530-3736, x103 or bstables@harvestsolutions.net. In Florida, please contact Ernie Maldonado at (954) 734-2837 or emaldonado@harvestsolutions.net.

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Sage CRM SalesLogix: Introducing SalesLogix V7

Sage SalesLogix introduces their latest release which will be shipping in mid-September. SalesLogix V7 provides many new and exciting features for both end users and administrators alike. New features/enhancements of Version 7 include:

"My SalesLogix". User-configurable dashboard view of key metrics and data in SalesLogix
User Interface refresh. XP theme support, updated toolbars and icons, refreshed calendar user interface
Activities. New Activities interfaces, features, and customization options
Reporting. Easier reporting interface and updated Crystal Reports XI support
Customer Support. Key customer support features including Assets, Returns, Service Contracts, Standard Problem/Resolution, and Defects in SalesLogix Windows client, eliminating the separate Support Client interface
Security. New Internet sync protocol (HTTPs) for simplified secure sync, search security to prevent unauthorized data access
Administration. New administrator tools including a customizable Integrity Checker "DBA-lite" tool, simplified remote installation, and improved Import Wizard data imports
Customization. Several developer and administrative enhancements including simplified Projects in Architect, ability to add fields to core tables, and additional features now open to customization
Remote Users. "One-click" deployment of remote databases. No recutting of remotes IF you are at V6.2.3 or higher

For more information on SalesLogix, please contact us at info@harvestsolutions.net.

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