Product Updates

ACT!
ACT! has announced the release of ACT! 7.0.3. Please read our Tips & Tricks section on how to download thisupdate and install. This release included numerous fixes as well as support for two-way synchronization of handheld devices using the ACT! Link for Palm OS and ACT! Link for Pocket PC. The following are some of the fixes that have been made with this release:

• Install/Uninstall: Due to an issue with the Microsoft SQL Server 2000 uninstallers, not all SQL Registry keys were being properly removed. This issue has been resolved.
• Import: When importing from Outlook, contacts are now sorted by name
• Activities: Past activities that were synchronized to ACT! from Outlook are now purged correctly
  
• Email: Graphical images are no longer lost when sending email from Microsoft Word using Internet Explorer when using the Send Email command under the ACT! menu.
• Opportunities: Opportunities can now be copied and pasted from one contact to another.

For a complete list, please visit the Knowledge Center on the ACT! website (http://www.act.com/support/technicalsupport/index.cfm)

For more information on ACT!, please contact us at info@harvestsolutions.net.

[ Top ]

• Quotes & Order Entry - ACCPAC CRM 5.7 now comes with its own stand-alone quoting and order entry module. This module allows users to produce and save multiple quotes per opportunity, promote accepted quotes toorders within the CRM system and print the quote/order in predefined templates.
• Enhanced Outlook Integration - New Outlook integration features have been added to V5.7 including enhanced email filing which allows received emails to be related to the appropriate contact, cases, opportunities, etc. Tasks, appointments and contacts can also be automatically synchronized to Outlook or manually initiated by the user as needed.
• Global Document Library - A new centralized document library has been added to allow sharing of corporate documents and templates among CRM users. Documents are easily created and uploaded to the library where users will be able to perform document merges for templates they have saved locally or using the templates stored in the library.
• Advanced Searching - The search engine is easier, faster and more intuitive. It allows users to better control the lookups throughout the system.

To find out about the additional features and enhancements in ACCPAC CRM V5.7, please contact us at info@harvestsolutions.net.

[ Top ]

• Advanced Palm PDA Integration: Security enhancements, pending activity filtering and support for the latest Palm based devices.
• Enhanced Record Typing: Get simplified and faster searching by record type, enforcement of field auto-populate rules and data entry uniformity
• Query By Example tools: Easily generate contact lists based on varying criteria such as selected pending activities, completed activities and other contact information.
• Enhanced API and integration tools: Seamless integration with 3rd party applications including Microsoft .NET, COM and XML compatibility
• SMS/Text messaging: Send text messages from GoldMine to a contact's mobile phone
• Integrated SoftPhone: Dial phone numbers stored in the GoldMine database, receive calls and forward calls to other GoldMine users or phone numbers - all through your Internet connection and VoIP technology. Requires broadband Internet connection and broadband Internet telephone service or FrontRange Solutions IP Contact Center.

For more information on GoldMine, please contact us at info@harvestsolutions.net.

[ Top ]

The Microsoft CRM 1.2 Feature Pack delivers additional features without additional license fees to Microsoft CRM customers. The feature pack increases the value of the CRM solution in three key areas: closer integration with Microsoft Office 2003, availability of Microsoft CRM Mobile 1.2, and additional feature enhancements.

• Microsoft CRM Sales for Outlook Enhancements
  Boost your Microsoft Office Outlook client experience with new enhancements that help improve off-line synchronization performance and allow for tighter security requirements.
• Microsoft CRM Mobile 1.2
  Provide your sales teams with timely access to critical customer data when and where they need it. Microsoft CRM Mobile enables contact management and opportunity management capabilities on Windows Mobile-based Pocket PC 2003 devices.
• Microsoft CRM Redeployment Tools
  The Redeployment Tools allows an existing Microsoft CRM installation in any supported language to be redeployed to a second CRM installation with the same CRM version and language. A redeployment using these tools will redeploy the CRM application data, system customizations, systems settings, security settings, and custom reports to the second installation.
• Microsoft CRM Reporting Plus Pack
  With the Microsoft CRM 1.2 Report you can add, delete, and rename Microsoft Business Solutions CRM reports even if you do not have Crystal Reports 9 installed.

For more information on Microsoft CRM, please contact us at info@harvestsolutions.net.

[ Top ]

Harvest Solutions is proud to announce a partnership with salesforce.com as an implementation partner. Harvest Solutions will provide system design, customization and implementation services for new and existing customersas well as training and support.

Salesforce.com is currently ranked the #1 online CRM Solution provider and is used worldwide by over 5,000 companies in all types of industries and sizes. With salesforce.com's powerful features, point-and-click ease and a zero-cost infrastructure, it allows companies to focus on the business rather than the technology of launching a CRM system.

Sid Lejfer, President of Harvest Solutions, stated, "We are excited to work with salesforce.com. Salesforce.com is a proven solution with a high user acceptability by reps, managers and executives. With over 50 years of cumulative experience in the CRM industry and a proven business methodology, we will be able to provide superior CRM solutions with salesforce.com to our prospects and customers."

Interesting in learning more about salesforce.com? Join us at a free seminar on May 24th at the Home Suites Inn in Waltham, MA. Visit our website for more information on this event.

[ Top ]

SalesLogix
SalesLogix v6.2 Service Pack 1 is now available. The SalesLogix v6.2 Launch Bulletin has been updated to include a "What's New" section for SP1 information. This section provides a brief overview of some important items that have changed in the service pack release. The document is located on Support Online under SalesLogix v6.2 downloads. Here are some highlights regarding this release:

• Implementation of a new Concurrent User pricing model to allow casual users and shift workers to share licenses
• Support for the Oracle 10g database
• Enhanced support for .NET with the SalesLogix data provider
• Fixes for over 300 customer and partner reported defects

To download SalesLogix v6.2 SP1 and documentation from Support Online go to Latest Updates and click on SalesLogix v6.2 Service Pack 1.

For more information on SalesLogix, please contact us at info@harvestsolutions.net.

[ Top ]

© 2001-2009 Harvest Solutions
1050 Winter Street
Waltham, MA 02451
781-530-3736
info@harvestsolutions.net