Harvest Solutions

Summer 2007

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EVENTS

Webinars

Service & Support for CRM

Join us for a 30-minute informational webinar on the benefits of CRM and Service & Support Management. Service & Support Management enables your service reps to track requests, manage support issues and deliver consistent services while ensuring customer satisfaction.

With Support & Service in place, your organization will be able to manage the entire life-cycle of a service request including:

  • Case management

  • Queuing

  • Workflow & routing

  • Searchable knowledgebase

  • Reporting

Join us for a 30-minute informational webinar on Service & Support for CRM.  Schedule and registration information are below.

The attendance URL and audio access information will be emailed to you with your registration confirmation.

Quoting for CRM

Quoting is a required business element in every company. In order to sell products or services you need to provide clients with a price quote. Creating, capturing, and tracking these quotes are important features to every sales representative and sales manager.

Join us for a 30-45 minute informational webinar where you will learn how your CRM system addresses this critical business process with both out-of-the-box tools as well as CRM Enhancement products such as QuoteWerks and Experlogix.  Schedule and registration information are below.

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Professional Development Series

Take the Stress Out of Public Speaking

Are you panic-stricken when you have to make a presentation? Frustrated because your point isn't coming across?

Join us at this workshop you will learn to tailor presentations to your audience while focusing totally on your audience. We will explore the power of effective openings and crystallizing your message by using effective formats. This workshop is about building confidence as well as understanding the building blocks for a successful presentation. 

Join us on Tuesday, September 25th for this invaluable workshop. 

For more information and to register, please visit:  http://www.harvestsolutions.net/events/ShowEventDesc.asp?ci=79

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TRAINING

Harvest Solutions has developed an outstanding curriculum of courses to help anyone who is in the process of selecting, implementing, supporting, or upgrading a CRM System.

Please click on the products below to view the schedule, pricing and class outlines.

Microsoft Dynamics CRM Training

  • Microsoft Dynamics CRM - End User
  • Microsoft Dynamics CRM - System Administrator

Salesforce.com Training - New England and Florida

  • Campaign Management in Salesforce
  • Case Management in Salesforce
  • Using Reports & Dashboards in Salesforce

Looking for Salesforce Training manuals? Our manuals are designed to compliment our training courses, but they can also be purchased independently. Course materials can be purchased at $50/manual plus shipping. There is a minimum of 5 manuals per order. Manuals can be mixed and matched within an order. If you are interested in ordering manuals, please contact me at (781) 530- 3736, x100 or at cboudreau@harvestsolutions.net.

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Harvest Welcomes
Awards
Product Updates
Tips & Tricks
Events
Training

 


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1050 Winter Street, Suite 1000
Waltham, MA 02451
781-530-3736
info@harvestsolutions.net