"As a software professional I was very hesitant to commit my company to Salesforce.com as our primary management tool having to rely only on on-line training for implementation and support. In my experience that just doesn't work. Harvest Solutions learned our business process and showed us how to implement Salesforce within our existing framework. Now we improve and automate that process on a monthly basis by utilizing Harvest as our Salesforce Administrator and "in-house" expert. Without them we would still be spending too much of our time getting the software to work instead of putting the software to work."