Harvest Solutions Implements Salesforce CRM at Lawrence CommunityWorks
Waltham, Mass. and San Francisco, CA - Oct. 21, 2009 - Harvest Solutions
, a Customer Relationship Management (CRM) consulting firm, and the Salesforce.com Foundation, the global leader in integrating philanthropy and business, today announced that Lawrence CommunityWorks (LCW) is now live on Salesforce CRM.
LCW, a non-profit organization committed to revitalizing Lawrence, MA, is using Salesforce CRM to consolidate and streamline the organization's business development processes. These processes include tracking donation, neighborhood Circles, membership, and training. Harvest Solutions, a salesforce.com partner, led the implementation which is now enabling LCW to improve management of constituents by enhancing the system to capture members, non-members, volunteer management and classroom management.
LCW offers a series of community programs addressing areas such as home purchasing, youth activities, volunteering, real estate development, and family asset building. As a result of these programs, LCW has improved its customer service and internal communications as well as decreased its custom application development costs.
"We're growing at such a rapid pace that we needed a CRM system that will scale and offer the flexibility of the cloud. Harvest Solutions was instrumental in helping us to realize that potential and customer success with salesforce.com," says Glorialyz De los Santos, Website and data systems manager, Lawrence CommunityWorks, Inc.
LCW decided to standardize on Salesforce CRM after outgrowing a home-grown Microsoft Access legacy solution that was no longer able to support the needs of particular business units. LCW chose salesforce.com because it could achieve customer success with the enterprise-tested scale and capabilities of Salesforce CRM in the cloud.
"Nonprofits such as Lawrence CommunityWorks continue to demonstrate the same needs as enterprises when it comes to realizing the potential of cloud computing," said Suzanne DiBianca, executive director, Salesforce.com Foundation. "Harvest Solutions along with the Salesforce.com Foundation cherish customer successes like Lawrence CommunityWorks that may now focus on providing services to the community instead of managing IT infrastructure."
Harvest Solutions has 20 years of CRM experience and has implemented and trained hundreds of organizations on CRM systems. Using their proprietary methodology, Harvest Solutions specializes in building CRM systems in a planned and phased approach. Its services center around examining customer business processes and handling everything from design and development, to data migration, training and support.
Harvest Solutions President Sid Lejfer, states, "We are pleased to offer Salesforce CRM to our nonprofit clients. As a cloud computing application, salesforce.com allows us to offer a cost effective and flexible CRM solution and our emphasis is addressing and resolving critical business issues unique to the nonprofit world. It's a win-win situation for our clients."
About the Salesforce.com Foundation
The Salesforce.com Foundation is the global leader in integrating philanthropy and business through its 1/1/1 integrated philanthropy Model http://www.sharethemodel.org. The 1/1/1 Model harnesses the power of salesforce.com's people and technology through 1% Time, 1% Equity and 1% Product to increase the effectiveness of nonprofits in pursuing their social missions. Since the Foundation's inception in 1999, employees have given more than 150,000 hours of their time to volunteer projects; more than 7,000 nonprofits in 60 countries are using donated and discounted Salesforce CRM licenses as part of the Foundation's 1% Product Donation Program http://www.salesforcefoundation.org/product; and numerous organizations have benefited from over $14 million dollars given out in grants. For more information on the Salesforce.com Foundation, please visit http://www.salesforcefoundation.org.
About Harvest Solutions
At Harvest Solutions, our goal is to build a CRM system for your organization that will help you analyze your customers and opportunities, follow fast moving trends and identify and strengthen successful marketing programs. With our planned and phased approach, we will help your company launch a CRM initiative efficiently by examining your current business, sales, marketing, and customer service processes. We are a group of responsive and knowledgeable professionals with a clear course of action to your CRM project. Harvest Solutions is a certified business partner for Salesforce.com, Microsoft Dynamics CRM and Sage CRM SalesLogix.
For more information, please visit our website at http://www.harvestsolutions.net or call us at (781) 530-3736.