With the Winter ’14 release, salesforce.com reduced the pricing for internal company use of Salesforce Knowledge. As of the release, Salesforce users no longer need a Knowledge User license to read Knowledge Articles. Customers now only need to pay an annual Knowledge User fee for users who need to create and edit Knowledge Articles.
Since economics dictates that this will likely increase customer adoption of Salesforce Knowledge for internal use, it’s also possible that more customers will discover the Salesforce Public Knowledge Base (PKB). As its name implies, this form of the Knowledge Base is fully public, with no login required to access Articles.
Salesforce.com has given customers a huge jump start toward setting up a PKB by releasing an AppExchange app called Public Knowledge for Mobile, Web and Facebook – version 3.
Here are 11 tips for setting up a Salesforce Public Knowledge Base on your company’s org.