CRM Insights Blog

You may have noticed that the Google Talk sidebar is no longer available in Salesforce.  Why not?  Google is constantly changing and evolving their technology infrastructure.  

Since it's not active, you might as well go ahead and deactivate it.  Here's how:

1. Click Your Name > Setup > Google Apps > Settings
2. In the "Activate Google Apps Services" list, next to the Google Talk Sidebar Component option, click on Edit.
3. Deselect the Active checkbox.
4. Click Save.

Disappointed that this tool isn't available anymore?  Have you considered using Salesforce's Chatter Messenger?  It's new as of the Summer '12 Release!

• Chatter Status -- Don't feel like chatting? Or in the middle of something important? That's ok... you can change your chat status accordingly to "Available", "Away", or "Offline".
• Group Chat -- Ever been engaged in a conversation with a co-worker and need to pull in an additional resource?  With Chatter Messenger, you can add up to 10 people to your chat.
• My Favorites List -- Everyone has "go-to" people that they always chat with. Now you can add them to a Favorites list and they will show up at the top of your chat lists.
• Pop-Out Chat Window -- You can continue chatting even when you minimize your browser or use other applications by popping out the chat window into a separate browser.
• Add Emoticons -- Who doesn't love those friendly smiley faces?  You can now add them by typing in the characters - see below. 
  
  
  
  
• Edit Chat Options -- Click on the "gear" icon at the top of the chat window and you can change your chat settings including when to change your Away status, showing emoticons, timestamps, sounds, etc.

Salesforce.com’s Chatter – the social network for your company – has new features in the Spring 2012 release making internal collaboration more powerful than ever!  Some of the new features include: