Posted by Jay Rivard on Thu, Feb 11, 2010
One advantage to working with an application hosted in the cloud is that there are few limitations imposed on it by hardware and software. However, there is one area in particular that you DO need to pay attention -- your browser.
Salesforce works with Internet Explorer, Firefox, Chrome, and Safari but not all editions are supported. For example, Internet Explorer V5 is not supported by Salesforce. In fact Google Docs will not support IE V6 shortly. In lieu of this, here are some best practices:
- Standardize on one browser. Support will be much easier especially if you have a large number of users.
- Inventory all the applications that are browser dependent. For example, in our organization, our time and billing application only runs on Internet Explorer.
- Benchmark the browser for performance. We have found that Firefox 3.5 runs significantly faster than IE 7 or 8. This may be in part due to our antivirus application.
- If you standardize on a new browser make sure you train the users on the new browser. Its functions may perform very differently than the previous product. For example, downloading using Internet Exlplorer is significantly different than in Firefox.
For additional information please download the browser cheat sheet@salesforce.com. He can be located at:
http://www.salesforce.com/community/crm-best-practices/administrators/implementation-resources/browser-settings.jsp