CRM Insights Blog

CRM implementation brings together strategy, planning, and technology tools in order to help you reach your customers more effectively. Sales, Management, Marketing, and Customer Service departments are able to work more efficiently with the right software strategy in place, even though each department will likely have different needs in the CRM application.  Let’s outline each department’s needs and how-to address individual strategy.

Access to vital customer information and real-time updates is both priceless and possible with mobile CRM software. No matter your location, mobile CRM software facilitates increased business opportunity, allowing busy professionals more freedom, and, even more importantly, helps business owners maintain a healthy bottom line.

Great news!  Microsoft has an incredible offering for Microsoft Dynamics CRM Software Online!

Choosing a CRM software for an organization is a very big decision. Over the years, we have seen our prospects and clients go about this process in many different ways. If you see your organization using CRM software for sales, marketing, and customer service, we suggest using a selection committee to review and select a CRM software for your organization. 

One of the exercises that our prospects go through when selecting a CRM software for their business is a Total Cost of Ownership Calculation. This is a very important step in comparing an on-premise CRM solution to a Software as a Service (SaaS) solution.

One evening over dinner, my son Ben had talked about the impact Bill Gates has had on the entire world. He was the architect of the evolution of personal computers and the resulting revolution in the mainframe and mini computer industry. The wealth he generated for himself and his shareholders is staggering. His foundation is doing wonderful work in providing healthcare to third world countries and has made significant contributions in education.

Over the past several years, CRM Software as a Service (SaaS) continues to have a big impact in the CRM marketplace.  Salesforce.com has expanded its offerings with Force.com, NetSuite had a successful public offering, and Microsoft released its SaaS product, "Live".