Unexpected Perks of Remote Salesforce CRM Implementation
Posted by Jay Rivard on Thu, Jan 14, 2010
In this new era of SaaS, CRM implementation is becoming increasingly done remotely where we never actually meet our customers face-to-face. This obviously has some financial advantages as it eliminates the expenses involved in going on site such as airfare, auto mileage, hotel, and other incidentals. There are some drawbacks, however, in that you do not have the same interactions with your customers. But overall, I think it has worked out very well for both parties.
One unexpected benefit is in the area of CRM training. We are users of Citrix Go-to-Meeting. This technology not only allows us to deliver training to 20 or more users at the same time but also allows us to record the sessions for those who need a refresher or for new hires that are coming on board. This has been very well received by our customers and is done on almost every engagement that we do.
If you are interested in Salesforce training, let us know what type of training that you require. We typically provide CRM training for entry-level, management, and system administrator levels.
Harvest Solutions
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