Communications Made Easy with the Cisco Unified CallConnector
Posted by Jay Rivard on Fri, Jan 22, 2010
The Cisco Unified CallConnector for Salesforce.com delivers a new way to handle the everyday task of communicating with customers and vendors. This tool targets small or medium-sized businesses (SMB) allowing you to work harder, faster and smarter to win market share over larger companies. The integration of Salesforce CRM and Cisco Unified Communications offers real business value by streamlining communications and pulling together vital customer information exactly when you need it.
Until now, price and complexity have limited CRM and IP communications applications to larger organizations. But with the Cisco Unified CallConnector for Salesforce.com, those barriers are crumbling. Together, Cisco and Salesforce CRM offer a full-featured, but right-sized approach that enables you to more effectively identify and access customer needs and build profitable customer relationships.
The Cisco Unified CallConnector for Salesforce.com offers the following features:
- Screen pops of customer information for inbound and outbound calls, based on caller ID
- Information tracking related to inbound and outbound calls, with the information inserted automatically into Salesforce's application call history.
- Integrated call control buttons, giving users the ability to control their IP phone from the PC
- Ability to click to dial from any contact or phone number within Salesforce
- Easy installation and maintenance; no on-premise dedicated server required
Questions on the Cisco Unified CallConnector or have experience with it? Post your questions/comments below!