Things to be mindful of with a Salesforce.com Upgrade
Posted by Jay Rivard on Thu, Feb 25, 2010
As you may know salesforce.com upgrades their application at least three times a year. While they are not always major upgrades, it is an impressive feat compared to the traditional on-premise applications which may get upgraded once every 2 to 3 years.
Salesforce.com goes to great lengths to minimize the impact of these upgrades and does a tremendous job in notifying their install base of things that may need some client preparation. For example, in the Spring 2010 edition they are discontinuing support for Microsoft Internet Explorer V6. Salesforce.com has made many attempts to get everybody prepared for this eventuality.
Salesforce system administrators should take a little time to address these issues well in advance of the scheduled upgrade. We also recommend that you test out the upgrade in the salesforce.com sandbox. This is especially true if you are planning to enable new features that may impact some existing functionality.
If you do not have this level of technical expertise within your organization you may want to consider contacting us.