Microsoft CRM Software Tip & Trick: Online Chat Feature For Support
Posted by Cathy Boudreau on Mon, Sep 20, 2010
Those using Dynamics CRM 4.0 software as a support tool may find a more customer-responsive retains customers and boosts the CRM software morale – especially when an online chat feature is offered to their support base. This is possible with CRM software using OnlineHelp from WaveAccess (
http://wave-access.com/Public_en/online_help.aspx). This brings supporting clients with Dynamics CRM into the present age giving customers the sense that they are important enough to warrant a real persons assistance.
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