CRM Software Salesforce.com Releases New Help Site
Posted by Cathy Boudreau on Tue, Dec 14, 2010
CRM software Salesforce.com recently released an entirely redesigned Help site to provide you with the best service experience possible. The new Help site brings together a rich set of resources to help you find the answers to your questions on the CRM software quickly and easily.
With the new Help site, you can:
- Find Answers Fast: Use advanced search find the information you need quickly
- Customize Help: Personalize the Help site to meet your specific needs by adding gadgets and customizing the layout
- Chat: Chat with Salesforce.com CRM software Support experts in real-time
- Work with Cases: Open and review cases faster than ever
- Leverage New Administrator Views: Administrators gain insight with enhanced reporting on cases and organization information
The new Help site replaces the current Help & Training site. The Winter '11 Help release is English-only, but future versions of the Help site will include content in all supported Salesforce.com languages.
Note: Chat support will be rolled out in phases and may not be available to all customers when they first begin to use Help.
If your Help site has not been updated yet, it will be automatically enabled in the coming weeks. Users with their preferred language set to English will immediately be able to take advantage of the features described above. Non-English users will be seamlessly directed to the current Help & Training site until localization features are released.
Questions or comments? Post them below!
For more information, or to request a free, one-hour consultation for your business, contact us at www.harvestsolutions.net/contact-us
Harvest Solutions
We understand the importance of quality customer relationship management. We can perform a needs assessment for your business, followed by planning, customization, implementation and data integration services of your next CRM system. Our continued training and support ensures your business successfully implements the plan we create together. Request a consultation from Harvest Solutions today. Then, stay up-to-date by finding us on Facebook, Twitter and LinkedIn. Learn more industry insights by subscribing to our YouTube channel and following our blog. Also, please give us a call now to schedule your free consultation! (877) 683-3313