CRM Insights Blog

Relaunch a Support Business using CRM Software's Service Cloud

REGISTRATION CLOSED.

Thanks to all who attended our Service Cloud breakfast meeting!

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Whenever times are tough, even friendly clients begin to push back on CRM software maintenance fees. "Work with us a little," they say. "Otherwise we probably won't renew our support contract this year."

And it's all downhill from there.

But not everyone is willing to give up so easily. Neil Baron is a veteran support executive who has spent many years defending support margins--and winning. "The solution isn't to get into fights with your customers," he states. "You win at the negotiating table by really understanding your value proposition and by being incredibly well organized."

At our May 24^th breakfast meeting, Neil will share a wealth of insights about how to sustain maintenance renewals and pricing. He'll share real-world stories of a recent turnaround he managed where he achieved record levels of support revenue and renewal rates.

If you'd like to hear Neil's story, register now for the May 24^th executive for support and services executives.

Key topics will include:

• Training the sales people to sell support
• Steps to take to minimize the discounting of support
• Tools to help sales defend the value proposition
• Achieving high renewal rates through teamwork
• Differentiating between support and consulting services
• The importance of back office systems and processes
• How to use the CRM software salesforce.com Service Cloud to grow your support business
• Maximizing the experience of Harvest Solutions – a Salesforce select partner

So bring your hottest questions and strongest opinions. This is your chance to listen *and* ask an executive who has been in your shoes!

For more information, or to request a free, one-hour consultation for your business, contact us at www.harvestsolutions.net/contact-us 

Don't miss this event that is being hosted by Harvest Solutions and salesforce.com!

Harvest Solutions

We understand the importance of quality customer relationship management. We can perform a needs assessment for your business, followed by planning, customization, implementation and data integration services of your next CRM system. Our continued training and support ensures your business successfully implements the plan we create together. Request a consultation from Harvest Solutions today. Then, stay up-to-date by finding us on Facebook, Twitter and LinkedIn. Learn more industry insights by subscribing to our YouTube channel and following our blog. Also, please give us a call now to schedule your free consultation! (877) 683-3313