Webinars
Service & Support for CRM
Join us for a 30-minute informational webinar on the benefits of CRM and Service & Support Management. Service & Support Management enables your service reps to track requests, manage support issues and deliver consistent services while ensuring customer satisfaction.
With Support & Service in place, your organization will be able to manage the entire life-cycle of a service request including:
- Case management
- Queuing
- Workflow & routing
- Searchable knowledgebase
- Reporting
Join us for a 30-minute informational webinar on Service & Support for CRM. Schedule and registration information are below.
- Service & Support for Salesforce: July 10, 2007
- Service Management for Microsoft Dynamics CRM: July 12, 2007
The attendance URL and audio access information will be emailed to you with your registration confirmation.
Quoting for CRM
Quoting is a required business element in every company. In order to sell products or services you need to provide clients with a price quote. Creating, capturing, and tracking these quotes are important features to every sales representative and sales manager.
Join us for a 30-45 minute informational webinar where you will learn how your CRM system addresses this critical business process with both out-of-the-box tools as well as CRM Enhancement products such as QuoteWerks and Experlogix. Schedule and registration information are below.
- Quoting with Microsoft Dynamics CRM Made EASY with Experlogix!: August 7, 2007
- Quoting with Salesforce: August 9, 2007