How do you gather feedback and manage the ideas you get from your customers, partners, and employees? Salesforce Ideas makes it easy to unleash the power of your community. By creating an interactive Ideas forum where people can vet their best ideas, you can become a more responsive company, uncovering new opportunities and instilling a sense of co-ownership with your most passionate evangelists.
Who Is It For?
Innovation is vital to the growth and success of any organization-large or small. The more people you can engage, the stronger your feedback loop becomes.
Employees
There are lots of ways you might leverage Ideas internally. Create a community for "Sales Advice and Winning Strategies" to capture the knowledge of your top sales reps. You could also create a company-wide community with categories for each department so that your employees can submit ideas to Marketing, Product Development, or HR - regardless of where they sit within the organization.
Customers
Your customers are a critical source for ideas. By capturing customer feedback, you can facilitate discussions to deflect questions to experts in the community to reduce your support costs. You can also use customer suggestions to drive innovation in your products and services.
Partners
Looking for new ways to create more community within your partner programs? Salesforce Ideas when integrated with the Partner Portal can redefine the way you collect feedback from partners and also redefine the way partners can collaborate with each other. Use Salesforce Ideas to scale your partner advisory boards, surveys, and in person meetings.
How It Works
It's easy to drive participation with an Ideas community. First time users can start by browsing popular ideas and voting on things they like. Over time, they'll become more comfortable submitting their own ideas and joining discussions.