Almost all phases of your distribution company will interface with a database, including sales, marketing, customer service and support, corporate management, IT, and often credit/ collections, as well. The process requires thorough planning and committed corporate leadership.
It also requires a CRM solutions partner that is experienced with the distribution industry’s main challenges.
- Customer Management: Improving customer retention involves several departments, including sales, marketing and customer service. To ensure better communication between these departments and your customers, reliable data is essential. Our team works with each of your company’s departments to unveil workflow issues, and can help you apply the right technology to maintain accurate customer data.
- Inventory and Reporting: Mobile sales teams and installation teams need remote access to data about clients and customers. Harvest has helped many distribution companies integrate sales, inventory and invoice data so that it is available for reporting in real-time.
- Workflow: Antiquated data systems can hinder business processes if the data is not accessible company-wide. Our team works with your team and your current systems to properly integrate your data and implement the right technology to reduce workflow downtime.
- Social Communications: With media changing mediums, it is more critical than ever to effectively manage online communications from a variety of social networks. Your distribution business can leverage these channels to offer extended customer service and support. Our team can help you further customize and simplify data collected from your online networks - providing marketing, sales, and customer service with deeper insight on relationship activities by integrating it into your centralized system.
Distribution companies need the most accurate data about their inventory and pipeline workflow to operate at its most efficient capacity. To learn more about our expertise within the distribution industry, contact Harvest Solutions for a complimentary, one-hour consultation.