James (Jay) Rivard is the Salesforce.com Practice Director at Harvest Solutions. In this role, Jay oversees Harvest Solutions’ Salesforce.com consulting practice, including new business development, client acquisition and retention, project management, maintaining Harvest’s technology capabilities, staffing and conducting both internal and client training programs.
Jay has over 22 years of experience in the Customer Relationship Management (CRM) industry. A co-founder and Principal at Harvest Solutions since 2001, he is proud of his very high customer satisfaction and successful Salesforce adoption rates. He attributes Harvest Solutions’ strong industry reputation to Saleforce.com’s measurable ROI and the fact that each member of his team has significant experience in CRM.
Jay is a Salesforce.com Certified Consultant, a Salesforce.com Certified Administrator and is trained in ApexMobile. Among his extensive marketing, technical and consulting experience, he has served as Siebel Practice Director, GoldMine Practice Director, and ACT! Practice Director. His product experience includes Siebel, SalesLogix, GoldMine, QuoteWerks, Sales Cloud and Service Cloud.
His clients are primarily high tech, insurance and financial services firms, though his team is also actively engaged with non-profits and Community Redevelopment Organizations.
Jay has a BS in Urban Studies from Worcester State College. He lives in Lunenburg, MA with his wife and three children. He has a 2nd degree Black Belt in American Kenpo Karate, and is on the Board of Directors at the Family Martial Arts Center in Fitchburg, MA. He can occasionally be seen on the roads of Western Massachusetts riding his BMW motorcycle.
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