Harvest Solutions, a Sage CRM Solutions business partner headquartered in Waltham, MA, implemented Sage CRM SalesLogix for WSI in 2002 to optimize the company's sales processes and improve sales closure rates. During this time, Harvest Solutions has helped WSI expand its CRM functionality and grow its implementation from 20 to 80 users.

"A company requiring rapid data access needs a CRM solution that is highly flexible and easily integrated across its organization," explained Maria Amodei, project manager for Harvest Solutions. "The Sage CRM SalesLogix platform gave us the freedom to build the sales and customer support processes that best automate the WSI business model."

Sage CRM SalesLogix Support specifically enables WSI customer support and sales representatives to acquire a precise view of all open customer help tickets and improve up-selling and cross-selling capacity.

"Weather forecasting is a real-time business," said Karen Brooks, WSI's vice president of customer care. "When a customer has a question or service request, we need to address it immediately and closely monitor their situation - especially when confronted with extreme conditions like the hurricane season of 2005. The addition of Sage CRM SalesLogix Support helps us provide better customer service by allowing our customer support and sales representatives more visibility into account status, whether they are on location or at headquarters. Sage CRM SalesLogix plays a key role in winning new customers and helping improve our customers' satisfaction."

Gene Rubin, WSI southeast region sales account manager, added, "during the severe weather events of 2005, we were able to monitor customers in locations including Florida and Louisiana in real-time to immediately determine if they were having problems and provide instantaneous support."

Sage CRM SalesLogix is also integrated with WSI's customer Web portal which helps elevate customer acquisition rates through improved lead conversion and remote access to key account information.

Sage CRM SalesLogix
With over 7,000 customers worldwide, Sage CRM SalesLogix is the CRM leader for small to medium-sized businesses. Sage CRM SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization's unique customer acquisition, retention and development processes.

Sage CRM SalesLogix is part of Sage CRM Solutions from Sage Software, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage, Sage CRM and SageCRM.com. For more details, visit www.sagecrmsolutions.com or call 800-643-6400.

About Weather Services International
WSI Corporation is the world's leading provider of weather-driven business solutions for professionals in the energy, aviation and media markets, and multiple federal and state government agencies. WSI is headquartered in Andover, Mass. with offices in Birmingham, England, and is a wholly-owned subsidiary of Landmark Communications. More information about WSI can be found at www.wsi.com.

About Harvest Solutions LLC
Harvest Solutions is a customer relationship management (CRM), sales force automation (SFA) and business analytics (BA) consulting and training firm specializing in small to medium size businesses. The company provides a variety of services to increase the effectiveness of CRM systems including needs assessment, planning, customization, implementation, data integration, training and support. For more information, visit www.harvestsolutions.net or call (781) 530-3736.

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