The proven leader in on-demand CRM (Customer Relationship Management), salesforce.com empowers customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That's why Salesforce has earned the trust of its customers and a customer satisfaction rate of over 97%.
On-Demand Business Services
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Sales
Salesforce SFA enables companies to drive sales
productivity, increase visibility, and expand revenues with an
affordable, easy-to-deploy service that delivers success to companies
of all sizes.
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Partner Relationship Management
Salesforce PRM makes it easy
for partners to access leads, collaborate on deals, and locate all the
information they need in order to be successful. PRM is seamlessly
integrated with Salesforce SFA to deliver unparalleled visibility to
your company's entire sales pipeline for direct and indirect channels.
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Service & Support
Whether you are running customer
service, product support, field service, telemarketing/telesales, an
order desk, or an IT help desk, Salesforce Service & Support offers
a comprehensive, multichannel customer service solution with all the
advantages of salesforce.com's on-demand technology.
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Marketing
Salesforce Marketing enables closed-loop marketing
to execute, manage, and analyze the results of multichannel campaigns.
Marketing executives can measure the ROI of their budgets, tie revenue
back to specific marketing programs, and make adjustments in real time.
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Content
Salesforce Content brings Web 2.0 usability to your
business content so you can share it more effectively and enhance
collaboration within your organization. Empower employees to find the
exact documents they need, right from the business applications they
use on a daily basis.
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Ideas
Salesforce Ideas makes it easy to unleash the power of
community and create a dynamic dialogue with your customers, partners,
and employees. With Salesforce Ideas, you are clicks away from creating
an online community where members can post, discuss and vote on ideas.
The best ideas bubble up to the top, helping you prioritize and manage
feedback in a scalable manner and instilling a sense of co-ownership
with your most passionate evangelists.
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Analytics
Salesforce Analytics empowers business users at
every level to gain relevant insight and analysis. With real-time
reporting, calculations, and dashboards, businesses can optimize
performance, decision making, and resource allocation.
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Custom Applications
Build enterprise-class applications on
salesforce.com's powerful on-demand platform. Deliver all your
company's business applications in a single environment with one data
model, one sharing model, and one user interface.
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AppExchange Applications
The AppExchange is your one-stop
marketplace for on-demand business applications. The AppExchange makes
it easy to find, sample, and select from hundreds of apps for your
business, all preintegrated with Salesforce.
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