Salesforce
As you may know, phishing and malware are Internet scams that are on the rise. Unfortunately phishing is a reality on the Internet these days. Rest assured, Salesforce.com is taking every measure possible to protect users. Their actions include:
- Actively monitoring and analyzing logs to enable proactive alerts to customers who have been affected
- Collaborating with leading security vendors and experts on specific threats
- Executing swift "takedown" strategies on fraudulent sites (often within an hour of detection)
- Reinforcing security education and tightening access policies within salesforce.com
- Evaluating and developing new technologies both for our customers and for deployment within our infrastructure. We will regularly update you on these security innovations.
In addition to the efforts made by Salesforce.com, they also recommend that customers implement the following changes to enhance security:
- Modify your Salesforce implementation to activate IP range restrictions. This will allow users to access Salesforce only from your corporate network or VPN, thus providing a second factor of authentication.
- Educate your employees not to open suspect emails and to be vigilant in guarding against phishing attempts
- Use security solutions from leading vendors such as Symantec to deploy spam filtering and malware protection
- Designate a security contact within your organization so that salesforce.com can more effectively communicate with you. Contact your salesforce.com representative with this information.
- Consider using other two-factor authentication techniques including RSA tokens and others
Salesforce.com is committed to staying on top of any security concerns. If you have any questions, please contact us. In New England, contact Jay Rivard at (781) 530-3736 x102 or jrivard@harvestsolutions.net. In Florida, contact Enrique Rairan at (954) 734-2837 or erairan@harvestsolutions.net.