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Microsoft Dynamics CRM Software Consulting

Microsoft Dynamics CRM

Harvest Solutions is the premier source for Microsoft Dynamics CRM consulting in the greater Boston area and southern New England. We specialize in serving small and medium size businesses. Our professional services include:

Microsoft Dynamics CRM is customer relationship management software created to help small and mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .Net technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use It is accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.

Microsoft Dynamics CRM Sales
Microsoft Dynamics CRM includes a Sales component accessible from Microsoft Outlook® and the Web. Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process-ensuring a shorter cycle, higher close rates, and improved customer retention.

Microsoft Dynamics CRM Customer Service
Offer superior customer service and increase capacity to handle requests, without adding employees. The Customer Service feature of Microsoft® Dynamics CRM helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.

Microsoft Dynamics Service Scheduling
Microsoft CRM includes a sophisticated scheduling engine that helps you sell and schedule services to customers. Through the new Service Calendar, any authorized user—service managers, salespeople, or customer service representatives—can survey companywide resources and book an appointment, which is automatically added to the customer’s Microsoft CRM record. You can easily incorporate your organization’s business logic into the Service Calendar, specifying, for example, special skills or workdays of different technicians. The Service Calendar shows companywide resource availability at a glance, helping you service customers faster and make optimal use of resources such as people, vehicles, and facilities.

Microsoft Dynamics Marketing
Microsoft CRM contains sophisticated marketing capabilities for planning, implementing, and monitoring multi-tier sales and marketing campaigns. Marketing and sales personnel can quickly create a list of leads, craft a letter or direct-mail piece using integrated products such as Microsoft Office Word, launch the campaign, and then track the progress and results. You can even track costs and revenue results of campaigns. Using the Quick Campaign wizard, marketers and salespeople can generate a quick customer e-mail and send it to a targeted list in minutes. Microsoft CRM will automatically track the results.

Don't know if Microsoft Dynamics CRM software is the right solution for you? Contact us to learn more about how Harvest Solutions can help you choose and implement the best CRM solution for your business.