Service & Support

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Companies are adopting on-demand faster than ever before. And more companies use Salesforce Service & Support for their customer service solution than any other on-demand solution.

Why? Ask companies such as Corporate Express, SunTrust, and thousands of others that win every day with the customer experience they provide. With Salesforce Service & Support, these companies have elevated their customer experience with a shared customer history among sales, marketing, and service.

Salesforce Service & Support delivers point-and-click customization to help you keep up with the changes in your business-whether it's product support, help desk, or technical support. You'll also benefit from the hottest new concept in enterprise applications, AppExchange directory. With hundreds of add-on applications, you can easily extend your solution.

Thousands of customers have succeeded with Salesforce Service & Support through our:

  • Award-winning, integrated CRM solution
  • Point-and-click customization
  • AppExchange Service & Support directory of add-on apps: an industry first
  • Comprehensive service lifecycle functionality across multiple channels
  • On-demand, global solution with trusted reliability and performance
  • Pay-as-you go model that starts at $65/month

Loyal Customers Through Integrated CRM

Loyal Customers Through Integrated CRM
With an integrated service and sales application, anyone can easily access all relevant customer information to provide the highest level of service. You build a loyal-and more profitable-customer base because every customer touchpoint has the same complete view of every customer.

Comprehensive Service Lifecycle Management

Comprehensive Service Lifecycle Management
Salesforce Service & Support helps you manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support. With the Apex platform, it's easy to add cutting-edge applications from the salesforce.com community of service and support experts.

End Your Technology Dead End

End Your Technology Dead End
Salesforce Service & Support is the industry's only CRM solution that evolves for you-so you don't have to worry about technology. Every change you make is point and click, and all your changes are automatically upgraded with our product releases. Focus on solving your business challenges instead of spending time and resources managing technology.

Features

Self-Service

  • Customer Portal
  • Web Forms and Email

Service Processes

  • Knowledge Management
  • Case Management
  • Contact Management
  • Activity Management

Agent Productivity

  • Agent Console
  • Call Scripting
  • Email Management
  • CTI Integration

Analytics

Customization and Integration

AppExchange Applications

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