A shift towards Software as a Service (SaaS) is well underway. There are many factors involved in the significant move away from traditional CRM software purchases and implementations to hosted, SaaS offerings. In this eBook, we have tried to provide some context around:
- The background on the emergence of Software as a Service (SaaS)
- The key challenges facing on-site, traditional CRM implementations
- Top 20 reasons why companies are shifting to on-demand CRM